What should I ask when I contact a Counsellor for the First Time

Ask about the time, place, cost and duration of meetings plus any charges for cancelled appointments. You may also wish to enquire about the counsellor or psychotherapists’ professional membership, experience and training. During this time you will build up an idea of what is involved and you will be able to make up your mind if this is a person you can work with. It is important to be clear about what you want and what the practitioner is able to offer.

Is Counselling/psychotherapy confidential?

Everything you discuss is confidential between you and the counsellor or psychotherapist There can be certain legal exceptions and the practitioner should clarify this with you prior to the establishment of any agreed contract for working.

What is supervision?

All therapists need to be in supervision which is a form of consultative support and must therefore discuss their work with at least one other person. But a supervisor is also bound by rules of confidentiality so in practice there is no likelihood of any breach of trust.

How much will it cost?

Costs can vary widely and you should always ask how much you will be paying before entering an arrangement. If you are on a limited budget fees can sometimes be adjusted to meet your situation and your ability to pay.

What if I am not happy with the counsellor/psychotherapist when we meet?

During the assessment or first session be prepared to trust your instinct because your relationship with the therapists is at the heart of the work. If you are unsure about the practitioner seek another one. Having confidence in your practitioner is very important and will enable you to get the best out of the time you spend together. Always remember it is you who are the customer.

How can I find a counsellor/psychotherapist who speaks my language?

This directory is primarily for English speakers. However, some practitioners are multi lingual and these languages will be listed.

Will a counsellor/psychotherapist see me straight away?

Every effort will be made to see you at a time to suit. Sometimes demand can mean waiting lists.

How can I get counselling for a member of my family or a friend?

You cannot. A person cannot be ‘sent’ for counselling or psychotherapy. They must wish to use the service and make the approach themselves. By all means, find out the names of therapists on their behalf but please encourage a direct approach by the person who need the help.